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Legal
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
LabelCropOnline respects your privacy and is committed to protecting the information you provide while using our website, web application, document-processing tools, and related services. By using our Service, you acknowledge this Privacy Policy.
We may collect information that you voluntarily provide when creating an account, contacting us, subscribing to our services, or using our features. This may include your name, email address, mobile number, company or business information, login credentials, billing information, account preferences, and information included in communications with our support team. We may also automatically collect limited technical information such as IP address, browser type, device information, operating system, pages or features accessed, timestamps, error information, and similar technical data necessary to operate, secure, and improve our Service.
LabelCropOnline allows users to upload PDF files, shipping labels, invoices, order documents, images, and other supported files for processing. Such files may contain personal information belonging to you or other individuals, including names, addresses, telephone numbers, email addresses, order numbers, SKU information, and shipping details. We process uploaded files primarily to provide the functionality requested by you, such as cropping, resizing, sorting, splitting, merging, or otherwise processing documents. You remain responsible for ensuring that you have the necessary rights, authorization, or lawful basis to upload and process information belonging to other individuals.
We use information to create and manage accounts, provide and operate our services, process uploaded documents, generate requested outputs, process subscriptions and payments, provide customer support, communicate important service information, maintain security, prevent fraud and misuse, troubleshoot technical problems, monitor performance, improve existing features, develop new features, comply with applicable legal obligations, and protect our rights and users. Where appropriate, we may use aggregated or de-identified information for analytics, research, service improvement, and operational purposes.
If you purchase a paid service, payment transactions may be processed through third-party payment providers. We may receive information such as transaction identifiers, payment status, billing amount, currency, subscription details, and limited payment metadata. Complete payment-card information may be handled directly by the applicable payment provider rather than being stored by LabelCropOnline. Payment providers may process information according to their own terms and privacy policies.
We may use third-party infrastructure and service providers to host, store, transmit, secure, or process information required to provide LabelCropOnline. Where a particular feature requires information to be sent to a third-party service, we will use that information only as reasonably necessary to provide the relevant functionality and will take appropriate steps required by applicable law. We will not intentionally use your uploaded documents or personal information to train third-party artificial intelligence models unless such use is separately disclosed and legally permitted.
We retain information only for as long as reasonably necessary to provide the Service, maintain accounts, process transactions, provide support, maintain security, prevent fraud, resolve disputes, comply with legal obligations, and satisfy legitimate operational requirements. Uploaded and processed files may be stored temporarily and may be automatically deleted after the retention period applicable to the relevant feature or service. Certain information may need to be retained for longer periods where required or permitted by law. You should maintain your own backup of important files.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, and destruction. These measures may include encryption in transit, access controls, authentication mechanisms, secure infrastructure, monitoring, logging, vulnerability management, and restricted access. However, no internet-based service or electronic storage system can guarantee absolute security. You are also responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized access to your account.
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to information, correction of inaccurate information, deletion of information where legally applicable, withdrawal of consent where consent is the applicable basis for processing, information regarding processing activities, and grievance redressal. Requests may be subject to reasonable identity verification and applicable legal limitations. To exercise an applicable privacy right, contact us using the details provided below.
LabelCropOnline is intended primarily for businesses, sellers, merchants, and general users and is not intentionally directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that information relating to a child has been improperly provided to us, please contact us so that we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or security practices. When material changes are made, we may provide notice through the Website, email, account notification, or another appropriate method. The 'Last Updated' date at the top of this policy indicates when it was most recently revised. Your continued use of the Service after an updated policy becomes effective will be subject to the revised policy to the extent permitted by applicable law.
If you have questions, privacy requests, complaints, or concerns regarding this Privacy Policy or our handling of personal information, please contact us at the details provided below. We will make reasonable efforts to review and address privacy-related requests and complaints in accordance with applicable law.
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